Virtual technician is the next generation solution for technical support. Any controller that has pc remote control connectivity and interfaces to a computer with an internet connection can take advantage of this unique program.
Virtual technician is used to allow a RCI support representative to take control of the controller and move the antenna, adjust settings, and troubleshoot any problems. The Virtual Technician software can be downloaded from this link . Make sure to let the RCI support representative known the fields "Your ID" and "Password".